Return and Refund Policy
Return Period of 10 days after Delivery is applicable if product received is Defective or Damaged or Not as Described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request by log in into your account or can email us on [email protected] within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
Note :- No Replacement policy for Nutritional Products
If you're facing any issues with a product purchased on MedicalBazzar, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call. The seller will arrange for a replacement if the issue has not been resolved.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.
During pick-up, your product will be checked for the following conditions.
1. Correct Product
Name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
2. Complete Product
All in-the-box accessories
3. Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable)..
4. Undamaged Product
5. The product should be undamaged and without any scratches, dents, tears or holes.
6. Undamaged Packaging
Product's original packaging/box should be undamaged.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
If the payment mode was Cash on Delivery we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. MedicalBazzar will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower.
If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during refund process. . For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.